Change of mind ?
We will happily refund item(s) within 30 days of purchasing as long as:
• All Item(s) must be returned unused and in original packaging, with tags and labels attached
• For hygiene reasons we cannot refund swimwear or underwear
• The product was not purchased in the Sale
• All refunds are processed onto the original method of payment
• If your original transaction included the use of a gift card as payment method, the same amount will be credited back to a gift card.
All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending items back for a refund. We do not offer a free refunds service. When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once placed.
Unfortunately, we do not currently offer exchanges.
If your item(s) is faulty we will happily refund this onto the original method of payment with no exclusions.
How do I return my order?
Mail your order back to the below address for a refund.
All products returned for a refund must be in original packaging , unused and clean (failure to return product in its original condition will deem the product used and unsaleable and forfeit any credit/refund claim). We do not accept returns on Sale item(s) and Swimwear, Underwear due to hygiene reasons.
Please ensure your unique order number is quoted on the return satchel. Your order number can be used for returns as your RA number. Your order number will start with LU followed by a series of numbers (eg LULU_0001)
Door 1, 96-112 Gow St
ATTN: Returns Department
NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock back for a refund. We do not offer a free return service. Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
How will I be refunded if I return an item?
When your refund is processed by our Customer Service team, it’ll be returned to the same account that was listed on your order – for example, into your credit card account.
What if my item is faulty?
Please contact us straight away by emailing us at email@example.com, please include your order number.