Unfortunately we do not ship outside of Australia. However, please be sure to sign up to our membership database to stay updated on any changes to this.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided via email.
We use Australia Post as our primary shipping partner.
You'll receive another email when your purchase has been dispatched including tracking information and link to follow its progress.
We charge a flat rate $10 postage and handling fee, this will automatically be added at the check out.
In most cases parcels require a signature when they're delivered. We recommend choosing a delivery address that you're commonly at during business hours. If there is nobody authorised to sign for your parcel, the delivery driver will leave a card notifying you of attempted delivery, and return the parcel to the nearest Australia Post for you to collect at your convenience.
If you cannot find a parcel delivered by Australia Post, you can call them for further information on 13 11 18. Unfortunately Lulu & Rose does not have authority to request this information on your behalf.
Refunds & Exchange
We always aim to make sure our customers love our products, but if you do need to return an item, we’re happy to help. In order to return an item, it must be in the same unworn, original condition it was purchased in, including its original tags. Any costs associated with returning an item are the responsibility of the customer.
Items can be returned for a refund or exchange.
To organise a return, contact us via our enquiries page including your order number in the message.
Once your refund is processed by our Customer Service team, it’ll be returned to the same account that was listed on your order – for example, into your credit card account.
It will be refunded within 3 working days. If it is not there after this time, please call your bank to find out why.
Please contact us straight away for our enquiries page, including your order number.
Unfortunately we do not offer gift cards. However, please be sure to sign up to our membership database to stay updated on any changes to this.
You can reach our customer service team via our Contact Us page.